Privacy Policy Forget me Not Home Care Ltd

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Policy Statement

Forget Me Not Home Care Ltd is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our services. This policy applies to all visitors to our website and all individuals who contact us through the website or by other means.

This policy does not form part of your contract of employment and may be amended at any time.

Who We Are

Forget Me Not Home Care is a domiciliary care provider registered with the Care Quality Commission (CQC). We provide care services to support adults in their own homes, ensuring they maintain independence and dignity. Company registered in England 10059222.

Forget Me Not Home Care Ltd is the data controller for any personal data collected through this website. We are registered with the Information Commissioner's Office (ICO). ICO Registration Reference: ZA565547.

The Data We Collect

Personal Information

We may collect the following personal information:

· Name, address, and contact details

· Health information for service provision (with consent)

· Any details necessary to deliver personalised care

· Information you provide when you contact us via the website, email, or telephone

Automatically Collected Information

When you visit our website, we may automatically collect:

· IP address

· Browser type and version

· Referring/exit pages

· Operating system

· Date and time of visit

· Pages viewed and time spent on the website

This information is collected through cookies and similar technologies. See the Cookies section below for further details.

How We Use Your Data

We use your personal data for the following purposes:

· Service delivery: To provide and manage domiciliary care services.

· Communication: To respond to enquiries, send service-related communications, or updates about our policies.

· Legal compliance: To comply with legal obligations, regulatory requirements, or to respond to legal processes.

· Improving our services:To analyse usage patterns and improve our website and services.

Legal Basis for Processing

We process personal data only where a lawful basis exists:

· Consent: For processing activities where you have given us explicit consent, such as marketing communications or the use of non-essential cookies.

· Contractual necessity:To perform our contract with you or to take steps at your request before entering a contract.

· Legal obligation: Where we need to comply with a legal or regulatory obligation, such as CQC reporting.

· Legitimate interests:Where it is necessary for our interests (or those of a third party) and your interests and fundamental rights do not override those interests.

Data Sharing

We may share your information with:

· Health and care providers:To coordinate care or for safeguarding purposes.

· Regulatory bodies: Such as the CQC during inspections or when required by law.

· Service providers: For IT and administrative support, bound by confidentiality agreements and data processing agreements.

We do not sell your personal data to third parties.

Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. These measures include:

· Encryption of data in transit and at rest where appropriate

· Access controls limiting who can view personal data

· Regular security assessments and staff training

· Secure backup procedures

If Forget Me Not Home Care Ltd has access to NHS patient data or systems, we align our data security practices with the NHS Data Security and Protection Toolkit requirements.

Data Retention

We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Our retention periods are guided by the NHS Records Management Code of Practice for Health and Social Care 2021 and CQC Regulation 17 (Good Governance).

Specific retention periods include:

· Client care records: 8 years after death or last contact with the service

· Enquiry records: 2 years from the date of enquiry, or until no longer needed for business purposes

· Website usage data: 26 months (where collected via analytics cookies)

· Staff records: 6 years after employment ends

When the retention period expires, records are securely destroyed.

Your Rights

Under UK data protection laws, you have the following rights:

· Right of access: You can request a copy of the personal data we hold about you.

· Right to rectification:You can ask us to correct inaccurate or incomplete personal data.

· Right to erasure: You can ask us to delete your personal data in certain circumstances.

· Right to restrict processing:You can ask us to limit how we use your personal data.

· Right to object: You can object to our processing of your personal data, particularly where we rely on legitimate interests.

· Right to data portability:You can request that we transfer your data to another organisation.

· Right to withdraw consent:Where we are relying on consent, you can withdraw it at any time.

To exercise any of these rights, please contact us using the details below. We will respond within one calendar month. The Data (Use and Access) Act 2025 confirms that we are only required to conduct a "reasonable and proportionate" search for your data when responding to a subject access request.

Cookies and Similar Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyse traffic, and understand how visitors interact with our site.

What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They help the website function and provide information to the site owner.

Types of Cookies We Use

We use the following categories of cookies:

· Strictly necessary cookies:These are essential for the website to function and cannot be switched off. They include cookies that allow you to log in to secure areas or add items to a basket. These cookies do not require consent under the Privacy and Electronic Communications Regulations (PECR).

· Statistical/analytics cookies:These cookies collect information about how visitors use our website, such as which pages are visited most often. Under the Data (Use and Access) Act 2025, analytics cookies used solely for aggregate statistics are exempt from the consent requirement, provided we give you clear information and a simple way to object.

· Appearance/functionality cookies:These cookies allow the website to remember choices you make (such as your language or region) and provide enhanced features. Under the Data (Use and Access) Act 2025, these cookies are exempt from the consent requirement, provided we give you clear information and a simple way to object.

Cookie Consent and Your Choices

When you first visit our website, you will see a cookie banner allowing you to accept or manage your cookie preferences. You can:

· Accept all cookies

· Reject non-essential cookies

· Manage your preferences at any time by clicking the cookie settings link in the footer of our website

You can also set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. Please note that disabling certain cookies may affect the functionality of the website.

PECR Compliance and Penalties

We comply with the Privacy and Electronic Communications Regulations (PECR), as amended by the Data (Use and Access) Act 2025. The maximum penalties for electronic marketing and cookie breaches under PECR are now aligned with UK GDPR (up to £17.5 million or 4% of global annual turnover).

Third-Party Links

Our website may include links to third-party websites. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. We encourage you to read the privacy policy of every website you visit.

Data Protection Complaints

If you have any concerns about our use of your personal data, you can make a complaint to us or to our supervisory authority, the Information Commissioner's Office (ICO). Under the Data (Use and Access) Act 2025, we have a process in place for handling complaints. We will acknowledge receipt of your complaint within 30 days and respond without undue delay.

Changes to This Privacy Policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our privacy policy. 

Contact Information

If you have any questions about this privacy policy or our privacy practices, please contact us at:

Email: forgetmenothomecare@hotmail.com

Telephone: 01529 417791

Post: Forget Me Not Home Care Ltd, The Old Hall, 1 High street, Billingborough, NG34 0QA

ICO Registration

Forget Me Not Home Care Ltd is registered with the Information Commissioner's Office (ICO). ICO Registration Reference: ZA565547.