Privacy Policy home care near me in sleaford

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Privacy Policy - Website

Introduction

We are committed to your privacy at Forget Me Not Home Care Ltd. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our services.

Who We Are

Forget Me Not Home Care is a domiciliary care provider registered with the Care Quality Commission (CQC ). We provide care services to support adults in their own homes, ensuring they maintain independence and dignity.
Company registered in England 10059222.

The Data We Collect

• Personal      Information: Name, address, contact details, health information for      service provision (with consent), and any details necessary to deliver      personalised care. 
• Automatically      Collected Information: IP address, browser type, referring/exit pages,      and other usage information through cookies and similar technologies.

How We Use Your Data

• Service      Delivery: To provide and manage domiciliary care services.
• Communication:     To respond to enquiries, send service-related communications, or updates      about our policies.
• Legal      Compliance: To comply with legal obligations, regulatory requirements,      or to respond to legal processes.
• Improving      Our Services: To analyse usage patterns and improve our website and      services.

Legal Basis for Processing

• Consent:     For processing activities where you have given us explicit consent.
• Contractual      Necessity: To perform our contract with you or to take steps at your      request before entering into a contract.
• Legal      Obligation: Where we need to comply with a legal or regulatory      obligation.
• Legitimate      Interests: Where it is necessary for our interests (or those of a      third party) and your interests and fundamental rights do not override      those interests.

Data Sharing

We may share your information with:

• Health      and Care Providers: To coordinate care or for safeguarding purposes.
• Regulatory      Bodies: Such as the CQC during inspections or when required by law.
• Service      Providers: For IT and administrative support, bound by confidentiality      agreements.

Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed.

Data Retention

We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Your Rights

Under UK data protection laws, you have rights including:

• Access      to your personal data.
• Correction      of your personal data.
• Erasure      of your personal data.
• Restriction      of processing.
• Objection      to processing.
• Data      portability.
• Withdrawal      of consent where we are relying on consent to process your personal data.

Cookies

Our site uses cookies to enhance your browsing experience. You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies.

Third-Party Links

Our website may include links to third-party websites. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.

Changes to This Privacy Policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our privacy policy.

Contact Information

If you have any questions about this privacy policy or our privacy practices, please contact us at:

forgetmenothomecare@hotmail.comor 01529 417791

Complaints

If you have any concerns about our use of your personal data, you can make a complaint to us or to our supervisory authority, the Information Commissioner's Office (ICO). ICO Registration Reference - ZA565547